We here at Tender Oak Labradors, we offer a full, money-back warranty as well as insuring that deposits are refundable in the event that a puppy of the gender requested is not available from the anticipated litter. Here’s how it works:
Pups are sold on a first come, first served basis. If you decide to move forward to reserve one of our adorable puppies, you will need to complete the Puppy Sales Contract indicating your gender wishes. Each litter of puppies has its own web page with pictures of the puppies, their parents, the pedigree, their certifications and the contract for that particular litter. This contract and your $500 deposit must be received by Judy Carr to reserve a puppy for that litter. You may either mail these to Judy Carr, 13907 El Monte Rd., Lakeside, CA 92040 or you may send your completed Puppy Sales Contract as an email attachment, plus pay your $500 deposit using the PayPal link on that litter’s page. Or if you like, call Judy at 619/443-8966 to work out details of how best to reserve your puppy.
Each litter page also has a Bill of Sale & Warranty which specifies the details of our Full, Money-Back Warranty. This document will be completed after you have paid the full purchase price and have inspected your puppy insuring he/she is in good condition. Once you have received your puppy, you need to take him/her to the veterinarian of your choice within 48 hours to satisfy yourself that the pup is in good health. If this exam shows any inherent health issue(s), you may immediately deliver the pup to Judy Carr or to one of her representatives. The puppy must be in the same condition as when received. Also, a written statement from your licensed veterinarian describing the problem(s), and all AKC paperwork provided by the seller must be delivered along with the puppy. At that point, the buyer will be refunded the full purchase price, including the deposit.
In addition to our Full, Money-Back Warranty, Tender Oak Labradors offers an optional 2 year guarantee against genetic diseases. Buyers who continue to give their pup the nutritious food and supplements we recommended, not only provide their pup with a superior diet, but also receive the benefit of this extended guarantee. With this guarantee, any pup that passes away from a genetic disease within 2 years despite having been on our recommended food and the recommended supplements, both having been ordered using links on our website and having been shipped regularly using the convenience of ‘auto ship’, will be replaced with another AKC purebred Labrador Retriever puppy of equal value. Written proof declaring the cause of death as a genetic disease/defect must be provided by a licensed veterinarian. To activate your pup’s extended guarantee, you must order the puppy food from the Life’s Abundance link (below & elsewhere on this website) and also order Nuvet supplements using their link on this website. Remember to select “Auto Ship”. Confirmation of your orders are emailed to us, keeping your guarantee in force.